FAQ

FREQUENTLY ASKED QUESTIONS

 

WHAT IS A LAB DIP?

A LAB DIP IS A SWATCH OF FABRIC THAT IS TEST DYED TO HIT A COLOR STANDARD. A DYE HOUSE OR COLOR LAB WILL DYE A FEW SMALL SWATCHES OF THE ACTUAL QUALITY FABRIC TO FIND THE FORMULA THAT CREATES THE BEST COLOR MATCH FOR THAT QUALITY. A PANTONE COLOR REFERENCE OR SOMETIMES A SWATCH CUT FROM ANOTHER FABRIC IS GIVEN TO THE LAB TO MATCH. TYPICALLY, THREE SIMILAR SHADES OF THE REFERENCE COLOR (OPTIONS: A, B, C) WILL BE SUBMITTED BY THE LAB FOR REVIEW. ONCE AN OPTION IS APPROVED, THE BULK DYEING PROCESS WILL BEGIN. LAB DIP DEVELOPMENT PLAYS AN IMPORTANT ROLE IN THE DYEING PROCESS AND IS ESSENTIAL IN THE TEXTILE INDUSTRY.

 

WHERE IS LABDIP CLOTHING MADE?

WE PRODUCE LOCALLY IN LOS ANGELES, CA. PARTNERING WITH LOCAL CRAFTSPEOPLE TO BRING OUR GARMENTS TO LIFE ALLOWS US TO SUPPORT OUR COMMUNITY, WHILE REDUCING THE IMPACT OF OUR SUPPLY CHAIN'S CARBON FOOTPRINT.

 

IS LABDIP A SUSTAINABLE BRAND?

WE BELIEVE THAT OUR MAIN RESPONSIBILITY IS TO CREATE PIECES THAT WILL LAST FOREVER, WITHOUT HAVING A LASTING IMPACT ON THE ENVIRONMENT. WE PRODUCE OUR GARMENTS USING THE HIGHEST QUALITY FABRICS AND CONSTRUCTION TECHNIQUES. OUR COMPACT LOS ANGELES-BASED SUPPLY CHAIN ALLOWS US TO REDUCE OUR EMISSIONS. WE DYE AND FINISH ALMOST ALL OF OUR GARMENTS IN CALIFORNIA, WHERE THERE ARE THE MOST STRINGENT ENVIRONMENTAL PROTECTION RULES IMPOSED ON THE INDUSTRY OF DYEING. LASTLY, IMPERFECT GARMENTS ARE DONATED TO CHARITIES AROUND DOWNTOWN LOS ANGELES TO HELP THE LESS FORTUNATE AND MINIMIZE WASTE.

 

HOW DO I KNOW MY SIZE AND FIT?

TO FIND THE BEST SIZE AND FIT FOR YOU, PLEASE REFER TO THE SIZE CHART FOR THE PARTICULAR ITEM YOU ARE INTERESTED IN. THIS CAN BE FOUND DIRECTLY ON THE RESPECTIVE PRODUCT PAGE.

 

HOW DO I CARE FOR THE ITEMS THAT I PURCHASED?

EACH STYLE HAS SPECIAL CARE INSTRUCTIONS ATTACHED TO THE GARMENT AND LISTED ON THE RESPECTIVE PRODUCT PAGE. PLEASE FOLLOW THESE INSTRUCTIONS CAREFULLY.

 

WILL SOLD OUT ITEMS BE RESTOCKED?

OUR SIGNATURE COLLECTION WILL BE AVAILABLE YEAR ROUND WITH NEW SEASONAL COLORS BEING INTRODUCED. TO BE NOTIFIED OF ANY RESTOCK, PLEASE FOLLOW OUR INSTAGRAM.

 

WHY ISN’T MY DISCOUNT CODE WORKING?

IF YOU ENTERED THE CORRECT CODE AND ARE STILL HAVING ISSUES, PLEASE CONTACT INFO@LABDIP.LA WITH YOUR CODE AND WE WILL BE HAPPY TO ASSIST YOU.

 

I FORGOT TO ADD MY DISCOUNT CODE. CAN YOU APPLY IT AFTER I PLACED MY ORDER?

ONCE AN ORDER IS PLACED, WE CANNOT APPLY THE DISCOUNT CODE. PLEASE SAVE THIS CODE FOR YOUR NEXT ORDER.

 

I DIDN’T RECEIVE A CONFIRMATION EMAIL, DID MY ORDER GO THROUGH?

IF YOU HAVE NOT RECEIVED AN ORDER CONFIRMATION EMAIL WITHIN 24 HOURS, PLEASE CONTACT INFO@LABDIP.LA. IF YOU HAVE NOT RECEIVED A SHIPPING CONFIRMATION EMAIL WITHIN 4 BUSINESS DAYS, PLEASE CONTACT US.

 

CAN MULTIPLE ORDERS BE COMBINED?

WE CANNOT COMBINE ORDERS. PLEASE BE SURE TO PLACE ALL DESIRED ITEMS IN THE CART BEFORE CHECKING OUT.

 

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

STANDARD DOMESTIC SHIPMENTS USUALLY TAKE 4-7 BUSINESS DAYS TO ARRIVE. INTERNATIONAL SHIPMENTS, DEPENDING ON THE DESTINATION COUNTRY AND COURIER, CAN TAKE 4-21 BUSINESS DAYS TO ARRIVE. PLEASE NOTE, TIME MAY VARY DUE TO WEATHER, CUSTOMS, OR ANY UNFORESEEN VARIABLES.

 

HOW DO I EXCHANGE OR RETURN AN ITEM?

WE ARE HAPPY TO EXCHANGE ANY PRODUCT THAT WE STOCK FOR STORE CREDIT. TO EXCHANGE OR RETURN AN ITEM, PLEASE FOLLOW THE INSTRUCTIONS LOCATED ON OUR RETURNS PAGE.

 

WILL I HAVE TO PAY FOR RETURN SHIPPING?

CUSTOMERS ARE RESPONSIBLE FOR RETURN SHIPPING COSTS.

 

WHEN WILL I RECEIVE MY STORE CREDIT?

ONCE RETURNED ITEM(S) ARE RECEIVED AND INSPECTED, STORE CREDIT CAN BE ISSUED WITHIN 5-7 BUSINESS DAYS.

 

I RECEIVED A DEFECTIVE PRODUCT. WHAT SHOULD I DO?

PLEASE FOLLOW THE INSTRUCTIONS LOCATED ON OUR RETURNS PAGE AND CONTACT INFO@LABDIP.LA AS SOON AS POSSIBLE SO WE CAN HELP RESOLVE THE ISSUE.

 

I USED THE INCORRECT SHIPPING ADDRESS. HOW DO I CHANGE IT?

UNFORTUNATELY, AFTER AN ORDER IS PLACED WE ARE UNABLE TO MAKE ANY CHANGES TO SHIPPING ADDRESSES.

 

CAN I EDIT OR MODIFY MY ORDER AFTER IT HAS BEEN PLACED?

UNFORTUNATELY, ONCE AN ORDER IS PLACED WE ARE UNABLE TO MAKE ANY ADJUSTMENTS.

 

I JUST PLACED AN ORDER. CAN I CANCEL IT?

UNFORTUNATELY, WE ARE UNABLE TO CANCEL ANY ORDER ONCE THEY ARE PLACED.

 

DO YOU SHIP INTERNATIONALLY?

YES, WE SHIP INTERNATIONALLY.

 

WHERE DO YOU SHIP TO INTERNATIONALLY?

WE CAN SHIP TO ALMOST ANYWHERE IN THE WORLD.

 

I AM PLACING AN INTERNATIONAL ORDER. DOES THE SHIPPING COST INCLUDE CUSTOMS, DUTIES, AND/OR TAXES?

PLEASE NOTE THAT ALL INTERNATIONAL ORDERS ARE SHIPPED DELIVERY DUTIES UNPAID (DDU). CUSTOMS, DUTIES AND TAXES ARE NOT INCLUDED IN THE ITEM PRICE OR SHIPPING COST. WHEN YOU PLACE AN INTERNATIONAL ORDER, YOU AGREE TO PAY ANY APPLICABLE CUSTOMS, DUTIES, OR TAXES IMPOSED BY YOUR COUNTRY. UNFORTUNATELY, WE CANNOT CALCULATE THESE CHARGES PRIOR TO YOUR ORDER BEING PLACED, AND ARE UNABLE TO COVER THEM FOR CUSTOMERS. ANY APPLICABLE FEES WILL BE COLLECTED FROM YOU BY THE CARRIER UPON DELIVERY. IF DUTIES AND TAXES ARE NOT PAID FOR BY THE CUSTOMER AND THERE IS A REFUSAL UPON DELIVERY, CUSTOMERS WILL NOT BE REIMBURSED FOR THEIR ORDER.

 

WHERE IS THE LABDIP HQ?

WE ARE BASED IN LOS ANGELES’ FASHION DISTRICT.

 

IS LABDIP HIRING?

PLEASE EMAIL US AT INFO@LABDIP.LA TO SEE WHAT POSITIONS WE ARE CURRENTLY HIRING FOR.

 

DO YOU HAVE ANY STORES OPEN CURRENTLY?

FOLLOW OUR INSTAGRAM TO STAY UP TO DATE ON ALL OPENINGS.

 

I WANT TO STAY UPDATED ON RELEASES, POP UPS AND EVENTS!

FOR THE LATEST NEWS ON ALL THINGS LABDIP, FOLLOW OUR INSTAGRAM.

 

WHO CAN I CONTACT ABOUT WHOLESALE INQUIRIES?

PLEASE EMAIL US AT WHOLESALE@LABDIP.LA.

What are you looking for?

MY BAG