FAQ

A lab dip is a swatch of fabric that is test dyed to hit a color standard. A dye house or color lab will dye a few small swatches of the actual quality fabric to find the formula that creates the best color match for that quality. A Pantone color reference or sometimes a swatch cut from another fabric is given to the lab to match. Typically, three similar shades of the reference color (options: a, b, c) will be submitted by the lab for review. Once an option is approved, the bulk dyeing process will begin. Lab dip development plays an important role in the dyeing process and is essential in the textile industry.

We produce locally in Los Angeles, CA. Partnering with local craftspeople to bring our garments to life allows us to support our community, while reducing the impact of our supply chain's carbon footprint.

We believe that our main responsibility is to create pieces that will last forever, without having a lasting impact on the environment. We produce our garments using the highest quality fabrics and construction techniques. Our compact Los Angeles-based supply chain allows us to reduce our emissions. We dye and finish almost all of our garments in California, where there are the most stringent environmental protection rules imposed on the industry of dyeing. Lastly, imperfect garments are donated to charities around Downtown Los Angeles to help the less fortunate and minimize waste.

To find the best size and fit for you, please refer to the size chart for the particular item you are interested in. This can be found directly on the respective product page.

Each style has special care instructions attached to the garment and listed on the respective product page. Please follow these instructions carefully.

To be notified of any restock, please follow our Instagram.

If you entered the correct code and are still having issues, please contact info@labdip.la with your code and we will be happy to assist you.

Once an order is placed, we cannot apply the discount code. Please save this code for your next order.

If you have not received an order confirmation email within 24 hours, please contact info@labdip.la. If you have not received a shipping confirmation email within 4 business days, please contact us.

We cannot combine orders. Please be sure to place all desired items in the cart before checking out.

Standard domestic shipments usually take 4-7 business days to arrive. International shipments, depending on the destination country and courier, can take 4-21 business days to arrive. Please note, time may vary due to weather, customs, or any unforeseen variables.

We are happy to exchange any product that we stock for store credit. To exchange or return an item, please follow the instructions located on our returns page.

Customers are responsible for return shipping costs.

Once returned item(s) are received and inspected, store credit can be issued within 5-7 business days.

Please follow the instructions located on our returns page and contact info@labdip.la as soon as possible so we can help resolve the issue.

Unfortunately, after an order is placed we are unable to make any changes to shipping addresses.

Unfortunately, once an order is placed we are unable to make any adjustments.

Unfortunately, we are unable to cancel any order once they are placed.

Yes, we ship internationally.

We can ship to almost anywhere in the world.

Please note that all international orders are shipped delivery duties unpaid (DDU). Customs, duties and taxes are not included in the item price or shipping cost. When you place an international order, you agree to pay any applicable customs, duties, or taxes imposed by your country. Unfortunately, we cannot calculate these charges prior to your order being placed, and are unable to cover them for customers. Any applicable fees will be collected from you by the carrier upon delivery. If duties and taxes are not paid for by the customer and there is a refusal upon delivery, customers will not be reimbursed for their order.

We are based in Los Angeles’ Fashion District.

Please email us at info@labdip.la to see what positions we are currently hiring for.

Follow our Instagram to stay up to date on all openings.

For the latest news on all things labdip, follow our Instagram.

Please email us at wholesale@labdip.la.