RETURNS

RETURN POLICY

 

LABDIP AIMS TO ENSURE ITS CUSTOMERS' FULL SATISFACTION. IF YOU ARE NOT COMPLETELY SATISFIED WITH YOUR PURCHASE, YOU MAY RETURN YOUR ITEM(S) FOR STORE CREDIT.

TO RETURN AN ITEM, THE FOLLOWING CONDITIONS MUST BE MET:

– RETURNS MUST BE MADE WITHIN 7 DAYS OF DELIVERY.
– THE RETURNED ITEM(S) MUST BE UNWORN, UNWASHED, AND WITH ALL ORIGINAL PACKAGING AND TAGS ATTACHED.
– TO EXPEDITE THE RETURN PROCESS, PLEASE SHIP THE ITEM(S) BACK WITH THE ORIGINAL ORDER PACKING SLIP.
– RETURNS MUST BE SHIPPED BACK WITH THIS FORM.

 

HOW DO I REQUEST A RETURN? 

TO SUBMIT A RETURN REQUEST, PLEASE EMAIL INFO@LABDIP.LA AND INCLUDE THIS FORM. PLEASE ALLOW 2 BUSINESS DAYS FOR A RESPONSE FROM ONE OF OUR CUSTOMER SUPPORT REPRESENTATIVES WITH FURTHER INSTRUCTIONS.

ONCE ITEM(S) ARE RECEIVED AND INSPECTED, STORE CREDIT WILL BE ISSUED FOR RETURNED ITEM(S) (PLEASE ALLOW UP TO 7 BUSINESS DAYS FOR PROCESSING). STORE CREDIT IS ISSUED AS A DIGITAL GIFT CARD. YOU CAN APPLY YOUR GIFT CARD TO ORDERS PLACED ON LABDIP.LA UNTIL THE REMAINING BALANCE IS ZERO. YOUR CREDIT WILL BE AVAILABLE TO USE ONCE YOUR RETURN IS DELIVERED AND PROCESSED. IF AN EXCHANGE IS BEING MADE, THE CUSTOMER WILL BE REQUIRED TO PURCHASE THE DESIRED ITEM USING THE STORE CREDIT ISSUED.

PLEASE NOTE - STORE CREDIT WILL BE GIVEN FOR THE RETAIL PRICE OF ITEM(S) PURCHASED. CUSTOMERS WILL NOT BE REFUNDED FOR INITIAL SHIPPING COSTS. CUSTOMERS WILL BE RESPONSIBLE FOR RETURN SHIPPING COSTS. WE ARE NOT RESPONSIBLE FOR RISK OF LOSS OR DAMAGE DURING RETURN SHIPMENT.

TO ENSURE THE HEALTH AND SAFETY OF OUR STAFF AND SUPPLY CHAIN, PLEASE ANTICIPATE LONGER RETURN PROCESSING TIMES.

 

SEASONAL SALE

ITEMS PURCHASED DURING SALE PERIODS ARE FINAL SALE AND CANNOT BE RETURNED OR EXCHANGED UNLESS OTHERWISE NOTED ON THE PRODUCT PAGE.

 

FINAL SALE

ITEMS MARKED FINAL SALE ON THEIR PRODUCT PAGE CANNOT BE RETURNED OR EXCHANGED.

 

DEFECTIVE ITEM

WE WILL NOT REFUND AN ITEM UNLESS IT IS DEFECTIVE. IF YOU RECEIVE A DEFECTIVE ITEM, PLEASE NOTIFY US WITHIN 2 DAYS OF DELIVERY. WE ASK THAT YOU SEND US AN EMAIL WITH A PICTURE THAT CLEARLY SHOWS THE DEFECT ALONG WITH THIS FORM. WE WILL THEN DETERMINE IF THE CUSTOMER IS ELIGIBLE FOR AN EXCHANGE OR REFUND AND RESPOND TO THE EMAIL WITHIN 2 BUSINESS DAYS. ONCE OUR TEAM HAS APPROVED THE DEFECTIVE ITEM, IT MUST BE SHIPPED BACK WITHIN 7 DAYS. WE WILL NOT ACCEPT A RETURN THAT WAS NOT APPROVED BY OUR TEAM. ONCE THE ITEM IS RECEIVED AND INSPECTED, WE WILL NOTIFY YOU IF YOUR RETURN IS ACCEPTED OR DECLINED. IF ACCEPTED, WE WILL PROCESS THE EXCHANGE OR REFUND.

IF THE CUSTOMER WISHES TO EXCHANGE OR REPLACE THE DEFECTIVE ITEM, STORE CREDIT WILL BE ISSUED AND CAN BE USED TO PURCHASE THE DESIRED ITEM. WHEN YOU DECIDE TO PLACE A NEW ORDER, THE COSTS OF SHIPPING WILL NOT BE INCLUDED AND WILL HAVE TO BE PAID AGAIN.

IF A REFUND IS REQUESTED, YOU WILL BE REFUNDED THE FULL AMOUNT OF THE ITEM RETURNED MINUS THE COST OF SHIPPING ON YOUR ORIGINAL ORDER. ONCE THE REFUND HAS BEEN PROCESSED, YOU WILL RECEIVE A CONFIRMATION VIA EMAIL. DEPENDING ON YOUR BANK OR CREDIT CARD COMPANY, IT CAN TAKE 5-10 DAYS TO POST THE REFUND TO YOUR ORIGINAL FORM OF PAYMENT.

IN THE CASE THAT A RETURN WAS DECLINED, THE ITEM WILL BE SENT BACK TO THE CUSTOMER.

FOR FURTHER ASSISTANCE WITH A RETURN OR EXCHANGE, PLEASE CONTACT INFO@LABDIP.LA

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