We work closely with USPS, UPS, FedEx, and DHL and can generate shipping labels using your company’s account, or using our own & adding the price onto your final invoice. We can add a signature requirements for your packages upon delivery and recommend that you do so if you're arranging your own delivery.

Local Pickup

Local pickup at our Downtown Los Angeles warehouse is an option.

When your order is ready to be picked up, we'll email you with instructions. Order pickup hours are between 10:30 am and 3:30 pm, Monday - Friday.

Duties and Taxes

Please note that all international orders are shipped delivery duties unpaid (DDU). Customs, duties and taxes are not included in the item price or shipping cost. When you place an international order, you agree to pay any applicable customs, duties, or taxes imposed by your country.

Unfortunately, we cannot calculate these charges prior to your order being placed, and are unable to cover them for customers. Any applicable fees will be collected from you by the carrier upon delivery. If duties and taxes are not paid for by the customer and there is a refusal upon delivery, customers will not be reimbursed for their order.

Lost or Stolen Packages

Once the package has left our facility in Los Angeles, CA (USA) - we are not responsible for any lost or stolen goods. Please verify the shipping address you input matches your correct location. Check with your neighbors to make sure that they did not receive it by mistake. Many times, packages are marked delivered before they actually are – give it a few days for it to arrive. If you still have not received it, we recommend opening a claim with the shipping company. We do not file claims on behalf of customers for missing packages.

Undelivered Packages

If a package is undeliverable and returned to us, we are unable to re-ship it without an additional shipment payment.